Frequently asked questions
+Can I give Capuli to my kid?
Yes, we make a product that is completely natural, we add no preservatives or artificial flavors and we delicately craft balanced blends of flavor in our packs. Kids love the natural sweetness of our Sips & Treats they make for the perfect dessert drink.
+Can I drink Capuli while I am pregnant and nursing?
Yes, we don’t add any artificial flavoring or ingredients. However it is recommended not too drink a lot of hibiscus during pregnancy because it stimulates blood flow in the body. This includes blod flow in the uterus. Too much hibiscus can cause bleeding or cramping.
+What kind of certifications does Capuli have?
At Capuli we have a comprehensive food safety and quality control program. We only source ingredients from qualified organic suppliers and we obtain certificates of analysis of rigrurous physical, chemical and microbiological bacteria. We prepare and package our blends in our own FDA-inspected facility in Redmond, WA USA.
+How long do my Capuli Packs last?
The Capuli packs have a suggested shelf life for 18 months. However, given that our fruits are carefully dehydrated to a very low water activity they can last for much longer.
+The Packaging you use recyclable?
Yes, all of our packaging is made from film plastic that can be recycled at certain stations. However, we do plan for our next collection of packs to include biodagrabale packaging. It is very difficult to find packaging that retains the shelflife of our dehydrated packs and is still biodegrdable. If you are reading this and know of a material please e-mail us to firstname.lastname@example.org
+Where does the name Capuli come from?
The Capuli Cherry tree, a native South American, is one of the most generous and fruitful cherry trees. A strong and gentle plant - it embodies our mission of how we pursue growth; with fortitude and sensibility. Capuli Club; seeks to embody a caring community looking to inspire for sustainable healthy habits benefiting both body and soul.
+Amount of fruit per serving
The USDA compares dried fruit, fruit juice and fresh fruits in terms of cups (or serving). They designate by age and gender how many cups (servings) of fruit you need per day. 1⁄2 cup of dried fruit is equivalent to 1 cup(serving) of fruit. The velvet hibiscus serving size is 1 cup so it would equal to two 2 cups(servings) of fruit per the USDA my Choose My Plate guide lines. This compares to 1 cup of fruit
juice being 1 cup(serving) of fruit.
Therefore 1 single pack of (1 cup )of of Sips & Treats contains twice the servings of fruit as 1 cup of fruit juice.
+ How do I place and order?
Ordering Capuli is simple. Click the 'order' button in the top right corner & follow the instructions. If you have any questions please e-mail us to email@example.com
+ Can I try your products before buying?
Selling direct-to-consumer allows us to provide the best possible experience to our customers.
We partner regularly with best-in-class brands for pop-up retail opportunities and we offer our
beverages in a select number of locations across the US
Follow our Instagram or enter your number in the designated box below for more info on
brand partnerships & upcoming events.
+ My shipment was damaged.
Sorry to hear that. Please email us at firstname.lastname@example.org with an image of the damage and we will coordinate a refund or we’ll re-ship you replacement product free of charge.
+ How do I log into my account?
Capuli accounts are available both for subscribers and customers who have placed one-time
orders. Good news! If you've purchased Capuli before, then you already have an account.
Subscribers have the ability to manage their accounts, and single-order customers can view
past orders and shipments.
Select the “profile” icon next to the shopping bag in the top right of your screen to sign in, then
enter your email and password. If you’ve forgotten your login information, simply click “Forgot
your password?” and follow the instructions. 😊
+ How do I change my shipping address?
For One-Time Orders. You can edit your shipping address by going to your account settings
and adjusting the information on the order. If the order is not editable in the account settings,
please email email@example.com with the email subject: Shipping Address Change
For Subscription Orders. To change your shipping address, sign into your account with the
email you used to purchase the subscription. Next to “Address” click "Edit" and fill out the fields
with your new address. Finally, click "Update" to save the changes.
As long as your order is not already being processed, an address change should be reflected
immediately in your next shipment. If a shipment is en route, we’ll do our best to reroute the
shipment to your updated address.
+ Capuli wasn’t for me. Can I get a refund?
We stand behind our product and will do our best to make it right. To request a refund please
email firstname.lastname@example.org within 30 days of receiving your product.In the email include the
- Your Name
- Email Address used to place order
- One-time or Subscription order
- Order number (if known)
- Reason for the request
- Proof of purchase.
We are sorry to see you go. :(
+ How much does shipping cost?
We offer a $5 flat rate shipping for any order. Shipping for orders over $30 is FREE. 😊
+ When will my order ship?
Orders ship the day after your order, e.g. if you order on a Monday afternoon, your order will ship on Tuesday, etc. Orders placed after 4AM PST on Thursday will ship the following Monday to ensure cases are not held in a shipping warehouse over the weekend. If you need your order in a hurry we suggest placing it between Sunday-Wednesday to ensure express service
+ How do I track my order?
Tracking numbers are sent out in an e-mail when your order is shipped.
+ My Package never arrived.
Text or e-mail us. We’ll do our best to work with the carrier to resolve.
+ Can I expedite shipping for my order?
All orders ship via 1-2 day express shipping to ensure you receive your product as soon as possible. Orders placed Thursday-Saturday will ship the following Monday. If you need your order in a hurry we suggest placing it between Sunday-Wednesday to ensure express service.
+ Do you ship to my country?
We currently ship within the US. Order requests outside of those countries are handled on a case by case basis — e-mail email@example.com for more info. We often ship to Japan, Canada and France.