Frequently asked Questions <body> <div class="container"> <div class="w-100 pages-press"> <div class="inner-container"> <h1 class="choose-heading text-center"><span>Frequently asked </span>questions.</h1> </div> </div> </div> <div class="container"> <div class="w-100 pages-press"> <div class="inner-container"> <div class="choose-your-section"> <div class="faq-section-left"><button type="button" class="w-100"> <a href="#capuli" class="usign">Usign Capuli</a> </button> <button type="button" class="w-100"> <a href="#ordering" class="usign">Ordering </a> </button> <button type="button" class="w-100"> <a href="#shipping" class="usign">Shipping</a> </button></div> <div class="faq-section-right"> <h3 class="section-heading" id="capuli">Using Capuli</h3> <div class="accordion custom-faq-section" id="accordionExample"> <ul class="faq"> <li class="q">Can I give Capuli to my kid?</li> <li class="a" style="display: list-item;">Yes, we make a product that is completely natural, we add no preservatives or artificial flavors and we delicately craft balanced blends of flavor in our packs. Kids love the natural sweetness of our Sips &amp; Treats they make for the perfect dessert drink.</li> <li class="q">Can I drink Capuli while I am pregnant and nursing?</li> <li class="a">Yes, we don’t add any artificial flavoring or ingredients. However it is recommended not too drink a lot of hibiscus during pregnancy because it stimulates blood flow in the body. This includes blod flow in the uterus. Too much hibiscus can cause bleeding or cramping.</li> <li class="q">What kind of certifications does Capuli have?</li> <li class="a">At Capuli we have a comprehensive food safety and quality control program. We only source ingredients from qualified organic suppliers and we obtain certificates of analysis of rigrurous physical, chemical and microbiological bacteria. We prepare and package our blends in our own FDA-inspected facility in Redmond, WA USA.</li> <li class="q">How long do my Capuli Packs last?</li> <li class="a">The Capuli packs have a suggested shelf life for 18 months. However, given that our fruits are carefully dehydrated to a very low water activity they can last for much longer.</li> <li class="q">Is the Packaging you use recyclable?</li> <li class="a">Yes, all of our packaging is made from film plastic that can be recycled at certain stations. However, we do plan for our next collection of packs to include biodagrabale packaging. It is very difficult to find packaging that retains the shelflife of our dehydrated packs and is still biodegrdable. If you are reading this and know of a material please e-mail us to</li> <li class="q">Where does the name Capuli come from?</li> <li class="a">The Capuli Cherry tree, a native South American, is one of the most generous and fruitful cherry trees. A strong and gentle plant - it embodies our mission of how we pursue growth; with fortitude and sensibility. Capuli Club; seeks to embody a caring community looking to inspire for sustainable healthy habits benefiting both body and soul.</li> </ul> </div> <div class="order mt-4" id="ordering"> <h3 class="section-heading py-2">Ordering</h3> <div class="accordion custom-faq-section" id="accordionExamples"> <ul class="faq"> <li class="q">How do I place and order?</li> <li class="a">Ordering Capuli is simple. Click the 'order' button in the top right corner &amp; follow the instructions. If you have any questions please e-mail us to</li> <li class="q">Can I drink Capuli while I am pregnant and nursing?</li> <li class="a">Selling direct-to-consumer allows us to provide the best possible experience to our customers. We partner regularly with best-in-class brands for pop-up retail opportunities and we offer our beverages in a select number of locations across the US Follow our Instagram or enter your number in the designated box below for more info on brand partnerships &amp; upcoming events.</li> <li class="q">My shipment was damaged.</li> <li class="a">Sorry to hear that. Please email us at with an image of the damage and we will coordinate a refund or we’ll re-ship you replacement product free of charge.</li> <li class="q">How do I log into my account?</li> <li class="a">Capuli accounts are available both for subscribers and customers who have placed one-time orders. Good news! If you've purchased Capuli before, then you already have an account. Subscribers have the ability to manage their accounts, and single-order customers can view past orders and shipments. Select the “profile” icon next to the shopping bag in the top right of your screen to sign in, then enter your email and password. If you’ve forgotten your login information, simply click “Forgot your password?” and follow the instructions. 😊</li> <li class="q">How do I change my shipping address?</li> <li class="a">For One-Time Orders. You can edit your shipping address by going to your account settings and adjusting the information on the order. If the order is not editable in the account settings, please email with the email subject: Shipping Address Change Request. For Subscription Orders. To change your shipping address, sign into your account with the email you used to purchase the subscription. Next to “Address” click "Edit" and fill out the fields with your new address. Finally, click "Update" to save the changes. As long as your order is not already being processed, an address change should be reflected immediately in your next shipment. If a shipment is en route, we’ll do our best to reroute the shipment to your updated address.</li> <li class="q">Capuli wasn’t for me. Can I get a refund?</li> <li class="a">We stand behind our product and will do our best to make it right. To request a refund please email within 30 days of receiving your product.In the email include the following: - Your Name - Email Address used to place order - One-time or Subscription order - Order number (if known) - Reason for the request - Proof of purchase. We are sorry to see you go. :(</li> </ul> </div> </div> <div class="order mt-4" id="shipping"> <h3 class="section-heading py-2">Shipping</h3> <div class="accordion custom-faq-section" id="accordionExamp"> <ul class="faq"> <li class="q">How much does shipping cost?</li> <li class="a">We offer a $5 flat rate shipping for any order. Shipping for orders over $30 is FREE. 😊</li> <li class="q">When will my order ship?</li> <li class="a">Orders ship the day after your order, e.g. if you order on a Monday afternoon, your order will ship on Tuesday, etc. Orders placed after 4AM PST on Thursday will ship the following Monday to ensure cases are not held in a shipping warehouse over the weekend. If you need your order in a hurry we suggest placing it between Sunday-Wednesday to ensure express service.</li> <li class="q">How do I track my order?</li> <li class="a">Tracking numbers are sent out in an e-mail when your order is shipped.</li> <li class="q">My Package never arrived.</li> <li class="a">Text or e-mail us. We’ll do our best to work with the carrier to resolve.</li> <li class="q">Can I expedite shipping for my order?</li> <li class="a">All orders ship via 1-2 day express shipping to ensure you receive your product as soon as possible. Orders placed Thursday-Saturday will ship the following Monday. If you need your order in a hurry we suggest placing it between Sunday-Wednesday to ensure express service.</li> <li class="q">Do you ship to my country?</li> <li class="a">We currently ship within the US. Order requests outside of those countries are handled on a case by case basis — e-mail for more info. We often ship to Japan, Canada and France.</li> </ul> </div> </div> </div> </div> </div> </div> </div> <!-- Optional JavaScript --> <!-- jQuery first, then Popper.js, then Bootstrap JS --><script src=""></script><script>//Accordian Action var action = 'click'; var speed = "500"; //Document.Ready $(document).ready(function(){ //Question handler $('li.q').on(action, function(){ //gets next element //opens .a of selected question $(this).next().slideToggle(speed) //selects all other answers and slides up any open answer .siblings('li.a').slideUp(); //Grab img from clicked question var img = $(this).children('img'); //Remove Rotate class from all images except the active $('img').not(img).removeClass('rotate'); //toggle rotate class img.toggleClass('rotate'); });//End on click });//End Ready </script><script> /* back to top start*/ $(document).ready(function () { $(window).scroll(function () { if ($(this).scrollTop() > 100) { $('#myBtn').fadeIn(); } else { $('#myBtn').fadeOut(); } }); $('#myBtn').click(function () { $("html, body").animate({ scrollTop: 0 }, 1000); return false; }); }); /* back to top end*/ /* nav smooth click to scroll start*/ $('a[href*="#"]:not([href="#"]):not([href="#show"]):not([href="#hide"])').click(function() { if (location.pathname.replace(/^\//,'') == this.pathname.replace(/^\//,'') && location.hostname == this.hostname) { var target = $(this.hash); target = target.length ? target : $('[name=' + this.hash.slice(1) +']'); if (target.length) { $('html,body').animate({ scrollTop: target.offset().top }, 1000); return false; } } }); /* nav smooth click to scroll end*/ </script><script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-36251023-1']); _gaq.push(['_setDomainName', '']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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